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Just an Introduction...

Hello,
I personally welcome you to this customer service blog where you will learn and share knowledge on how to handle real customer service issues plaguing the industry, with a view to resolving it.

There's a sweeping revolution coming in the world of service, and we are here to drive and assist your business on how to render exceptional customer service for your brand.

                Why Customer Service?

Of all the things that fall into place in the world of business, one of the fundamental factors for which a customer would choose a brand over the other, would be in terms of real customer service.
Many industry leaders opine that among other things, providing exceptional customer service remains the game changer for them in the market. 
Do you know, that just one bad experience is enough to drive about 10 other customers related to that person alone from your brand? This is because a dissatisfied customer has the tendency to relate his bad experience with about 9 other persons who would choose to listen to him.
This is why forward looking brands are driving exceptional customer service as the key ingredient that would give them an upper share of the market.
In fact, according to Derek Sivers, CD Baby, "Customer service is the new marketing.”                                                                            

That said, it is our intention that you'd make this your favourite blog, and would always come back for more so as to learn what it takes to build a brand that serves exceptionally.
Be exceptional. Be intentional. Be real.
To your success,
Nnamdi.
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