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What’s your flavour?

You decide to eat out this beautiful evening with your spouse, and you order for your favourite. It is probably a meal you always cherished from childhood. But then, this doesn’t taste as exactly as the one you know you’ve eaten elsewhere. Why? According to food scientists, this could be attributable to different variables such as the cooking process itself, some hidden chains of flavour, and yes even the personality of the person cooking.  Yes, that too.Professional cooks will tell you that two cooks can prepare a certain meal individually and both will come out differently; same ingredients. same timing, same recipe,  Yet a somewhat different taste. Well, this is not a food article. But we’d draw the parallels with the above. Often, organisations in a bid to standardise professional conducts when it comes to service, come up with operational guides or manuals which spell out in black and white, everything down to the details, from dress code to expected process time,
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Why You Need to Fix Your Customer Service Issues Quickly.

                   Every professional in the service industry would readily agree that once in a while, certain things could go wrong in the customer service of a business. Either the supply could be a little late on delivery, or the machine breaks down some minutes into production leading into service failure.   Other times, it could be a staff’s mistake spilling the coffee on the customer’s shirt, or the device supplied to a customer stops working  just on purchase.  There are a thousand and one things that could go wrong even in the best of customer service excellence. Sometimes, these could be issues that are completely out of our control as humans. Other times, and regrettably too, some are errors that we could have averted but for our lack of attention to details. However, for every customer contact gone wrong, there are two broad options to salvage the situation, to either explain away the error or  seek a genuine resolution to the matter at hand. Herein lies the wi

Just How Do You Say It?

Ever heard the statement, "Sticks and stones may break my bones, but words will never break me?" According to Wikipedia, it appeared in a publication of the African Methodist Episcopal Church. That statement has gone rounds. So, is it true? Not actually. Truth is, words can do more than break a person, a business relationship, an international agreement, etc. And that's to say the least. Of late, I've been thinking and reflecting about words. Words, you see are a powerful tool of communication. Of course, you know there are other means of communication, but in this post, we shall look at words and their place in Customer Relationship Management. Words have tremendous power! With our words, whether written or verbally communicated, they can build or mar just any customer interaction. And this is true for our day to day interpersonal interactions as well as it is for business engagements. For instance, with words, enduring relationship

Just an Introduction...

Hello, I personally welcome you to this customer service blog where you will learn and share knowledge on how to handle real customer service issues plaguing the industry, with a view to resolving it. There's a sweeping revolution coming in the world of service, and we are here to drive and assist your business on how to render exceptional customer service for your brand.                 Why Customer Service? Of all the things that fall into place in the world of business, one of the fundamental factors for which a customer would choose a brand over the other, would be in terms of real customer service. Many industry leaders opine that among other things, providing exceptional customer service remains the game changer for them in the market.  Do you know, that just one bad experience is enough to drive about 10 other customers related to that person alone from your brand? This is because a dissatisfied customer has the tendency to relate his bad experience with about 9