CUSTOMER SERVICE PRO with Nnamdi Anene

You decide to eat out this beautiful evening with your spouse, and you order for your favourite. It is probably a meal you always cherished from childhood. But then, this doesn’t taste as exactly as the one you know you’ve eaten elsewhere. Why? According to food scientists, this could be attributable to different variables such as the cooking process itself, some hidden chains of flavour, and yes even the personality of the person cooking.  Yes, that too.Professional cooks will tell you that two cooks can prepare a certain meal individually and both will come out differently; same ingredients. same timing, same recipe,  Yet a somewhat different taste. Well, this is not a food article. But we’d draw the parallels with the above. Often, organisations in a bid to standardise professional conducts when it comes to service, come up with operational guides or manuals which spell out in black and white, everything down to the details, from dress code to expected proc...

Hello, I personally welcome you to this customer service blog where you will learn and share knowledge on how to handle real customer service issues plaguing the industry, with a view to resolving it. There's a sweeping revolution coming in the world of service, and we are here to drive and assist your business on how to render exceptional customer service for your brand.                 Why Customer Service? Of all the things that fall into place in the world of business, one of the fundamental factors for which a customer would choose a brand over the other, would be in terms of real customer service. Many industry leaders opine that among other things, providing exceptional customer service remains the game changer for them in the market.  Do you know, that just one bad experience is enough to drive about 10 other customers related to that person alone from your brand? This is because a dissa...