CUSTOMER SERVICE PRO with Nnamdi Anene

Ever heard the statement, "Sticks and stones may break my bones, but words will never break me?" According to Wikipedia, it appeared in a publication of the African Methodist Episcopal Church. That statement has gone rounds. So, is it true? Not actually. Truth is, words can do more than break a person, a business relationship, an international agreement, etc. And that's to say the least. Of late, I've been thinking and reflecting about words. Words, you see are a powerful tool of communication. Of course, you know there are other means of communication, but in this post, we shall look at words and their place in Customer Relationship Management. Words have tremendous power! With our words, whether written or verbally communicated, they can build or mar just any customer interaction. And this is true for our day to day interpersonal interactions as well as it is for business engagements. For instance, with words, enduring relationship

Hello, I personally welcome you to this customer service blog where you will learn and share knowledge on how to handle real customer service issues plaguing the industry, with a view to resolving it. There's a sweeping revolution coming in the world of service, and we are here to drive and assist your business on how to render exceptional customer service for your brand.                 Why Customer Service? Of all the things that fall into place in the world of business, one of the fundamental factors for which a customer would choose a brand over the other, would be in terms of real customer service. Many industry leaders opine that among other things, providing exceptional customer service remains the game changer for them in the market.  Do you know, that just one bad experience is enough to drive about 10 other customers related to that person alone from your brand? This is because a dissatisfied customer has the tendency to relate his bad experience with about 9